IT Services

For maximum flexibility, speed, and efficiency, a robust IT strategy is critical. iPeople helps companies make the most of their IT investments – from providing system integration solutions, application development and management services, and testing solutions.
Client Challenges : Align IT with strategic business initiatives Built-in flexibility to adapt to a constantly changing global market The ability to strategize, develop and execute new initiatives with optimal speed to remain competitive
What iPeople Provides : iPeople delivers excellence and certainty across all of your enterprise’s IT needs.
* Custom Application Development
* Application Management
* Migration & Re-engineering
* System Integration
* Testing
Bussiness Values : IT enabled achievement of strategic objectives Improvements in cost and energy efficiency Increased productivity

IT Infrastructure Services

IT infrastructure affects every aspect of the organization. Effective management is crucial. High availability,
responsiveness and adequacy are non-negotiable requirements of global corporations – and require specific expertise and know-how. iPeople delivers end-to-end infrastructure management solutions.
Client Challenges : A robust infrastructure that provides the level of availability and response necessary in a global business environment No singular accountability for performance with different infrastructure and application vendors
 What iPeople Provides : iPeople can address your enterprise’s IT infrastructure needs through the following offerings:
* IT Service Desk
*Data Center Management
*End User Computing Services
*Database Services
*Application Management Services
*Managed Security Services
Bussiness Values : High availability, responsiveness and adequacy of IT infrastructure Singular accountability for business performance with iPeople’ integrated IT Services & IT Infrastructure capabilities

Enterprise Solutions

From managing supply chains, devising CRM strategies, and deploying content management solutions to integrating enterprise-wide functions, iPeople helps you with comprehensive, efficient and robust solutions that meet your unique requirements.

Client Challenges : Sustaining profitability in highly competitive and rapidly changing environments Building and managing complex customer information.
 What iPeople Provides : iPeople delivers comprehensive, efficient, and robust solutions tailored to your enterprise’s needs:
* Supply Chain Management
* Master Data Management
* Customer Relationship Management
* RFID
* Call Management
* Oracle
* SAP

Business Process Outsourcing

Thrive in today’s market by identifying new opportunities and innovations that sustain and maximize your enterprise’s growth. When you strategically partner with iPeople , we’ll provide innovative, rigorous solutions to identify, manage and operate your non-core operations – all in an environment of collaboration, trust, and reliability.



Client Challenges :
* Decentralized operations
* High operational costs
* Operational issues
* Non-uniform skill levels across human resources

 What iPeople Provides : Our deep, industry-specific experience and process expertise allow us to leverage IT-BPO synergies to automate tasks, simplify processes and enhance efficiencies.

Horizontal Offerings :
* Customer Interaction Management
* Finance & Accounting
* Human Resources Outsourcing
* Knowledge Process Outsourcing
* Supply Chain Management
Utility Based Offerings :
* Benefits Administration
* Payroll
Industry-specific Offerings:
* Banking and Financial Services
* Insurance
* Manufacturing
* Healthcare & Life sciences
* Retail & Consumer Packaged Goods
* Telecom, Media & Entertainment
* Travel & Hospitality

Business values:
We leverage our intellectual property built over the years – practices, platforms and tools – to provide value-addedservices, global standards, and best-of-breed processes Business process solutions on our hosted software platform reduce your spend on fixed investments and maintenance costs Our thought leadership helps you stay aligned with current and emerging trends We provide utility-based offerings that ensure integrated control mechanisms, as well as in-depth expertise of systems and processes to reduce your upfront fixed and ongoing maintenance costs

Consulting

Changing demands of increasingly complex market scenarios force businesses to act swiftly and continuously reinvent themselves to meet and exceed their customers’ expectations. Innovative business models have become the key to sustainable competitive advantage and profitability.

iPeople’ depth and breadth of technical knowledge and expertise can provide a sound strategy to create such a model, one that is tailored specifically to your organization, and that allows it to keep pace with the latest business trends and technology advances. Let iPeople transform the way you do business by optimizing processes, aligning IT with business needs, supporting IT operations, and designing effective risk management strategies.

THE iPeople APPROACH:
iPeople partners with you to define and address your organization's unique transformation imperative. We work in transparent consultation with our clients to define your business goals, devise a strategy, decide on a course of action, develop a solution, deploy it across your organization, and deliver improved business results. Our integrated consulting and IT services capabilities bring continuity and consistency to your strategic programs.

Learn more about our different consulting areas:
* IT Consulting, including Architecture and Technology, Information Risk Management, Infrastructure Services, IT Process and Service Management, IT Strategy and Governance, Master Data Management, Performance Engineering Solutions, and Quality Assurance and Testing
* Business Solutions, including E-Channel, Optimize IT, Oriented Architecture (SOA), and Utility Computing
By partnering with iPeople you are assured of:
Integrated end-to-end IT enabled business transformation: We help enterprises across the value chain with our benefits-driven, integrated approach that delivers sustainable results.
Proven methodology and fact-based approach: Our methodologies incorporate iPeople ' best practices and are set for uniformed processes and delivery.
Global expertise, applied locally: Our high-caliber consultants have a wealth of expertise and international experience, enabling us to focus on your local demands within the context of your global business requirements.

Business Intelligence & Performance Management

Changing demands of increasingly complex market scenarios force businesses to act swiftly and continuously reinvent themselves to meet and exceed their customers’ expectations. Innovative business models have become the key to sustainable competitive advantage and profitability.

iPeople’ depth and breadth of technical knowledge and expertise can provide a sound strategy to create such a model, one that is tailored specifically to your organization, and that allows it to keep pace with the latest business trends and technology advances. Let iPeople transform the way you do business by optimizing processes, aligning IT with business needs, supporting IT operations, and designing effective risk management strategies.

THE iPeople APPROACH:
iPeople partners with you to define and address your organization's unique transformation imperative. We work in transparent consultation with our clients to define your business goals, devise a strategy, decide on a course of action, develop a solution, deploy it across your organization, and deliver improved business results. Our integrated consulting and IT services capabilities bring continuity and consistency to your strategic programs.

Learn more about our different consulting areas:
* IT Consulting, including Architecture and Technology, Information Risk Management, Infrastructure Services, IT Process and Service Management, IT Strategy and Governance, Master Data Management, Performance Engineering Solutions, and Quality Assurance and Testing
* Business Solutions, including E-Channel, Optimize IT, Oriented Architecture (SOA), and Utility Computing
By partnering with iPeople you are assured of:
Integrated end-to-end IT enabled business transformation: We help enterprises across the value chain with our benefits-driven, integrated approach that delivers sustainable results.
Proven methodology and fact-based approach: Our methodologies incorporate iPeople ' best practices and are set for uniformed processes and delivery.
Global expertise, applied locally: Our high-caliber consultants have a wealth of expertise and international experience, enabling us to focus on your local demands within the context of your global business requirements.

Small & Medium Business

In a highly competitive business enviro environment, small and medium businesses are relentlessly challenged by technology complexity and rapid technology obsolescence. The need is driven by the lack of IT edge among SMBs to build competitive advantage against large and global players; inability to maintain and sustain a robust IT function and lack of single view of enterprise information.


Business Challenges :
SMBs are increasingly realizing that ICT enablement is vital for survival in today’s globally competitive environment. This involves high upfront capital investment which SMBs are finding difficult to finance without vendor support. Globalization, heightened customer expectations, lack of a single view of the enterprise and inability to deliver in the absence of IT enablement is a clear challenge that SMBs are facing

IT Challenges :
In the market we find no commitment from service providers to SMBs. This adversely impacts a SMB’s ability to provide any meaningful service level expectations for their customers. There has been Adhoc evolution of IT and this has made it difficult for SMBs to scale up the IT with business growth. Assembled non standard hardware and software solutions tend to become obsolete which impedes the growth and the ability to maintain a lean IT function.Through iPeople’s unique offerings for the small and medium business segment, such barriers are yesterday’s news.

What iPeople Provides
iPeople Small and Medium Business (SMB) unit aims at enabling sustained profitable growth for SMBs with an innovative service model iPeople IT-as-a-Service. This model will leverage iPeople ’ leadership in technology and service innovation to offer integrated end-to-end managed solutions to small and medium businesses.
With iPeople IT-as-a-Service, iPeople aims to address the end-to-end IT needs of SMBs and help streamline business processes for market advantage; provide customers with blueprints for business process improvement; deliver integrated end-to-end managed solutions in IT and telecom and offer flexible pricing options to reduce capital
expenditure and minimize operating expenditure and maximize return on investment while achieving economies of scale. A subscription-driven “build-as-you-grow”, “pay-as-you-use” model through centralized hosting from a common platform would facilitate alignment of technology adoption to the needs of the business and bring scalability to the business model.

iPeople’ global delivery capabilities and industrialized approach to technology solutions delivery and management
greatly enhance productivity and ensure discipline, reliability and risk reduction. The SMB practice draws upon
the extensive experience of iPeople across diverse verticals, and its alliances to deliver our solutions.

We offer end-to-end business solutions for SMBs covering:
* Access devices: Covering all essential computing devices like Laptop, Desktop, Printer, Peripherals
* Networking solutions: Covering LAN, WAN, etc
* Common Office Applications: Covering email, Office software, etc
* Common Business Applications: Covering Payroll, Accounting, etc
* Vertical Core Applications: Covering POS, Inventory Mgmt, etc

We cater to a diverse set of industry verticals including:
* Retail
* Hospitality
* Manufacturing
* Healthcare
* Professional Services – Construction
* Education

Business Value
We help our customers increase responsiveness, quicken turnarounds and foster a culture of continuous innovation. With extensive global and domestic experience in the both horizontal and vertical solutions, we are best placed to offer your business the mix of skills required to innovate and significantly impact your bottom line. From optimizing processes to achieve operational efficiencies to harnessing our technical and delivery capabilities to generate value from your investments, we go beyond just offering cost advantages.

Unit Lead Thoughts
Currently the IT needs of SMBs are not being met in an integrated and holistic manner. The iPeople SMB Strategy is part of our overall adjacency growth strategy helping us expand the addressable customer segment and establish market leadership as an end to end business solution provider for the SMB segment. Our plan is to provide flexible and scalable solutions to SMBs leveraging our global experience and best of breed practices. We view this as a means of making India Inc. more competitive and iPeople being an integral part of Sustainable Profitable Growth of SMBs.